Frequently Asked Questions
Everything you need to know about caring for your home and wardrobe.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return policy?
We offer a 30-day return window for unopened and unused products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Are your products safe for sensitive skin?
Yes, our formulas are designed to be gentle yet effective. Many of our laundry detergents are allergen-free and formulated without harsh chemicals, making them suitable for sensitive skin.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to reach our global community soon.
Can I use your detergents in High Efficiency (HE) machines?
Absolutely. All of our laundry products are highly concentrated and optimized for both standard and HE washing machines.
How can I track my subscription?
You can manage, pause, or cancel your subscription at any time by logging into your account dashboard and selecting the 'Manage Subscriptions' tab.